Complaints – Al Masraf


We always strive to provide you with excellent customer service. In the rare case that we might not get things right, let us know what happened so we can resolve it.

How to complain?
Get in touch with us is via our Channels

  • Log in to Online Banking
  • Click on Messages icon
  • Click New Message
  • Select General Enquiry
  • Write the Compliant and post your issue
  • Log in to Mobile Banking
  • Click on Hamburger button on top left
  • Click Contact us
  • Click Feedback
  • Select Complaint from Type of Feedback
  • Write the Compliant and submit your issue

Call the Contact Centre at 600 52 9999

Visit the nearest Branch or contact your dedicated relationship manager.

How long will it take?
We aim to resolve all complaints within7 working days and the customer will be kept up-to-date of accordingly.

How to file a complaint with the Central Bank ?
We always tend to resolve all complaints to our customer’s satisfaction. If you feel that you are still not satisfied with the result or the manner in which your complaint was handled, you may refer the matter to the UAE Central Bank by visiting the website: