Employee Satisfaction Survey – Al Masraf

Employee Satisfaction Survey

    SECTION – A

    The statements in this section express opinions that an employee might have about the following specific matters. Please choose one of the five options provided, to indicate how strongly you agree or Disagree with each of these statements.

    1. Planning at Al Masraf
    I understand the Strategic / Corporate Objectives/KPI’s of the bank. [radio* AQ1 "Strongly Agree" "Agree" "Disagree" "Strongly Disagree" "Don't Know"]
    I clearly understand my Department / Branch Annual Plan. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    I contribute to the departmental planning process at Al Masraf. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    The Departmental Objectives are directly linked to the Corporate Objectives. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    I am clear about my Objectives / KPI’s. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    2. Role of Senior Management at Al Masraf
    Senior Management encourages new ideas and thoughts. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    Senior Management is willing to change Polices/Procedures/ Systems to ensure continuous improvements. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    Decision making process by Senior Management is quick and effective. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    3. Your role at Al Masraf
    I feel part of a team working towards shared goals. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    I am doing the right job for my qualifications and experience. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    I am happy with my current job grade and role and responsibilities. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    My workload doesn’t normally require me to stay beyond office hours. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    I have the freedom to suggest and implement improvements related to my work. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    I receive adequate training to improve my job performance. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    4. Corporate Culture at Al Masraf
    I receive adequate Corporate communication in time. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    I am informed about all new initiatives and their progress on regular basis. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    Our systems encourage and give recognition for the work done well. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    Quality is part of work culture at Al Masraf. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    Everyone understands the Vision, Mission and Values of the bank and is willing to achieve it. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    5. Relationship with immediate supervisor
    My immediate superior discusses, agrees and reviews my individual Objectives / KPIs. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    My immediate superior gives me feedback and guidance for developing my potential. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    My immediate superior treats me with respect. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    My immediate superior recognizes my achievements with praise and encouragement. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    My immediate superior encourages me to express my point of view. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know

    SECTION – B

    These statements describe feelings that you might express about working at Al Masraf

    6. Job Satisfaction at Al Masraf
    In general, I am satisfied with my job. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    The exposure, I get working at Al Masraf helps me develop as a professional. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    I see ample scope for my career growth at Al Masraf. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    Al Masraf listens to feedback from its employees. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    Performance System at Al Masraf rewards employees fairly for their contribution. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    Bank is committed to be an employer of choice to attract, and retain high profile employees. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    I am proud to work for Al Masraf. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    Even if I was offered a similar job with better salary in another organization, I would still choose to work for Al Masraf. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know

    SECTION – C

    The statements in this section express opinions about the work environment in your Department / Branch

    7. Work practices at Al Masraf
    In my Dept. / Branch procedures exist to make things sure things are done right the first time. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    In my Dept. / Branch procedures are easily changed if they don’t prove to be effective. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    Employees in my department trust each other. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    Knowledge and relevant information is shared freely by colleagues in my Dept. / Branch. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    In my Dept. / Branch promotions are purely based on merit. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    In my Dept. / Branch, Performance Management System is implemented fairly. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know

    SECTION – D

    This section asks for your level of satisfaction or dissatisfaction with various aspects of the Compensation Package.

    8. Compensation Package at Al Masraf
    Monthly Salary (Basic plus Allowances) Extremely SatisfiedSatisfiedDissatisfiedExtremely DissatisfiedDon't Know
    Staff Loan at reduced interest Rates Extremely SatisfiedSatisfiedDissatisfiedExtremely DissatisfiedDon't Know
    Leave Entitlement ( No. of Days) Extremely SatisfiedSatisfiedDissatisfiedExtremely DissatisfiedDon't Know
    Leave Air Passage (Frequency) Extremely SatisfiedSatisfiedDissatisfiedExtremely DissatisfiedDon't Know
    Leave Air Passage (Amount Entitlement) Extremely SatisfiedSatisfiedDissatisfiedExtremely DissatisfiedDon't Know
    Medical Insurance Extremely SatisfiedSatisfiedDissatisfiedExtremely DissatisfiedDon't Know
    Annual Performance linked Bonus Extremely SatisfiedSatisfiedDissatisfiedExtremely DissatisfiedDon't Know
    Total Remuneration Package Extremely SatisfiedSatisfiedDissatisfiedExtremely DissatisfiedDon't Know

    Please choose one of the five options to indicate how strongly you agree or Disagree with the following statements

    Statements
    My compensation package is similar to that of people who are doing similar jobs within Al Masraf. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know
    My compensation package is similar to that of people in other organizations in the country doing similar jobs. Strongly AgreeAgreeDisagreeStrongly DisagreeDon't Know

    Overall how satisfied or dissatisfied are you with Al Masraf as your employer?

    (While giving your opinion, please take into account all aspects of working with Al Masraf i.e. job content, work – load, working hours, work environment, organization culture, opportunities for Career Growth & Professional development, compensation package & any other aspect that you consider important in this regard






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