Urgent Action Required: Update Your Information to Avoid Service Disruption

Dear Valued Customer,

If you are Al Masraf customer, please ensure your information in our records is kept updated to guarantee uninterrupted access to your account and services. It is essential that you provide the updated documents within 10 calendar days.

Failure to update your records within this timeframe may lead to the temporary suspension of your account, including restrictions on transactions and access to banking services. Once the required documents are submitted and verified, your banking services will be restored.

Required Documents:

• Emirates ID (front and back)
• Passport copy
• Duly signed KYC Form
• FATCA Form (Click here)
• CRS Form (Click here)

We urge you to treat this matter with top priority and act without delay.

For any assistance, our dedicated support team is ready to help on 600 529 999.

Note: If you have already provided your updated information, kindly disregard this message.

Sincerely,
Al Masraf