Al Masraf is committed to become an innovative and preferred financial partner for all banking services in the region to satisfy the needs and expectations of existing and potential customers.
This Quality Policy conforming to the requirements of ISO Standards has been established to achieve our strategic goals in line with our Vision, Mission and Values.
The measure of our success will be the quality delivery of Banking Services and Products and the excellent reputation in the market.
The Quality Management System (QMS) at Al Masraf:
This policy is approved and supported by all levels of management within Al Masraf. We believe that Quality is the responsibility of every employee. To assist this obligation the Management shall ensure that all staff are clearly briefed as to their responsibilities and that suitably qualified personnel are provided with adequate resources and training to maintain and improve the quality management system.