How to get started?

Eligibility

UAE National or UAE Residents
Min Age 21 to 65
Salary starting from 15,000 *

Documents

A valid Passport
A valid Emirates ID
Salary Certificate
A completed application form

Apply

Apply online
Visit one of our branches
Call 600 52 9999

* Refer the Key fact statement document

Frequently Asked Questions

How does Al Masraf issues Credit Cards?

Please note that Bank issues credit cards subject to meeting AECB, CB UAE guidelines and banks internal credit, risk and compliance policies.

How do I activate my cards & generate PIN?

Cardholder should activate their card and choose their own PIN via our IVR by calling 600 52 9999 to use their card.

What is the limit of Contactless transactions?

Cardholder can do a maximum of 3 without pin contactless transactions per day of 500 each. Post that they can do contactless transaction with Pin. Customer is responsible and liable for all the transactions.

What to do in case of Card Fraud?

Cardholder can call the contact center at 600 52 9999 to report any fraudulent transaction and block their card. Cardholder can submit a dispute form with the details to claim the amount back. A replacement card will be issued to the cardholder.

Banking Made Simple, Anywhere You Need It

Bank anytime, anywhere with our Online Mobile Banking platform, providing secure 24/7 access to your account. Manage and keep track of your finances with ease: pay bills, make secure transfers,manage your cards, all in one place.